hzgy Privacy Policy

1 Introduction and Purpose

hzgy is a trusted online gaming platform in Bangladesh. We place the highest importance on our users' privacy. This privacy policy clearly explains how your personal information is collected, stored, used, and kept secure when you use hzgy's website and services.

By reading this policy, you will learn what types of information we collect, why we collect it, and how your information may be shared with third parties. By using our platform, you will be considered to have given your consent to the terms described in this privacy policy.

hzgy never sells or transfers your personal information to unauthorized third parties under any circumstances. Our platform uses SSL encryption technology, which provides the highest level of security for your information.

2 Information We Collect

hzgy collects various types of information for the purpose of providing you with services. The information collected is divided into the following categories:

2.1 Registration and Identity Information

When you create an account on hzgy, we collect the following information:

• Full name and date of birth (for age verification — only for those aged 21 or above)
• Email address and contact information
• National ID card or passport information (for KYC verification)
• Residential address

2.2 Financial Transaction Information

To process deposits and withdrawals, we collect the following financial information:

• bKash, Nagad, Rocket, or Upay account number
• Bank account details (for bank transfers)
• Transaction history and amounts
• Visa or Mastercard card information (where applicable)

2.3 Technical and Usage Information

When you use our platform, certain technical information is automatically collected:

• IP address and device type
• Browser type and version
• Pages visited and duration
• Information collected from cookies and web beacons
• Gaming activity and preference history

3 Purpose of Using Information

hzgy uses collected information only for the following legitimate purposes:

• Account creation, management, and verification
• Financial transaction processing — deposits and withdrawals
• Fraud prevention and ensuring security
• Implementation of responsible gaming policy
• Customer support and complaint resolution
• Fulfilling legal obligations
• Improving platform quality and providing a personalized experience
• Informing you about applicable promotional offers and bonuses (with your consent)

We never sell your information to advertising networks under any circumstances. We will obtain your explicit consent before any additional use of your information.

4 Data Storage and Security

hzgy uses industry-standard security technology to protect your information. Our security framework is as follows:

4.1 Encryption and Technical Protection

• Use of SSL/TLS encryption technology for all data transmissions
• Application of advanced encryption methods for stored data
• Regular security audits and vulnerability testing
• Firewall and intrusion prevention systems

4.2 Data Retention Period

We retain your information for as long as your account remains active. Even after an account is closed, certain information may be retained for a limited period to fulfill legal obligations. Financial transaction records are retained in accordance with regulatory authority guidelines.

4.3 Employee Access Controls

Only authorized and trained hzgy staff may access your information. All staff work under strict confidentiality agreements and have received appropriate training.

5 Sharing Information with Third Parties

hzgy may share information with third parties in the following limited and specific circumstances:

5.1 Payment Processors

Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to process financial transactions. These partners are required to comply with their own privacy policies and security standards.

5.2 Legal Obligations

Information may be disclosed on the basis of applicable laws in Bangladesh, court orders, or legitimate requests from government authorities. Such disclosure is part of our legal responsibility.

5.3 Technology Service Providers

Limited information may be shared with selected technology partners (such as cloud services and analytics tools) for the operation of the platform. These partners may only use the information for specified purposes, and we have strict agreements in place with them.

Except in the cases mentioned above, hzgy does not transfer or sell your personal information to any third party.

6 Cookies Policy

The hzgy website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Essential for the core functionality of the website — login sessions, security tokens.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: For analyzing and improving platform usage.

6.2 Cookie Controls

You can disable cookies at any time by changing your browser settings. Please note, however, that disabling some cookies may limit certain platform functionality.

7 Your Rights

As a hzgy user, you have the following rights regarding your personal information:

• Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to request restriction of the processing of your information in certain cases.
• Right to Object: The right to object to the use of your information for specific purposes.
• Right to Portability: The right to receive your information in a structured, machine-readable format.

To exercise these rights, contact us at [email protected]. We will process your request within a reasonable time. However, due to legal obligations or legitimate business reasons, we may not be able to fulfill your request in full in some cases.

8 Privacy of Minors

hzgy is strictly not intended for anyone under the age of 21. We do not knowingly collect personal information from any minor. Age verification is mandatory during the registration process.

If we learn that a person has created an account in violation of the age limit, we will immediately close that account and delete all associated information. If you are aware of an account belonging to a minor, please inform us at [email protected].

9 International Data Transfers

To provide our services, your information may sometimes be stored or processed on servers located outside Bangladesh. In such cases, we ensure that appropriate safeguards are in place and that international data protection standards are observed.

For any international data transfer, hzgy ensures that the receiving party provides protection equivalent to our privacy policy. Data protection provisions are clearly stated in our agreements with third parties.

10 Policy Changes and Updates

hzgy may update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:

• Sending a notification to your registered email address
• Displaying a prominent notice on the website
• Noting the date of the new update at the top of the revised policy

Continuing to use the platform after any changes will be considered your consent to the updated policy. We therefore recommend that you visit this page regularly.

11 Responsible Gaming and Data Protection

hzgy gives the highest priority to responsible gaming. We use information about your gaming behavior to identify problematic gaming patterns and provide support where needed.

Through analysis of your gaming history and behavior data, we strive to ensure a safe and enjoyable gaming environment for you. To learn more about responsible gaming, visit our Responsible Gaming page.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our privacy team will resolve your request as quickly as possible.